Q: How will I know if I can fit a certain tent in the area I have?
A: First thing that you need to do is measure the area in which you want to put the tent. You must add 10 feet to the dimensions for staking. (This means that if you want a 20’ x 40’ tent then you need an area that is at least 30’ x 50’). This area must be flat, with no obstacles in the way like bushes, fences, rocks, trees, swing sets, pools, patios, decks or any other objects. University Rental installers need a height clearance of around 18 feet. If the dimensions that you come up do not meet our requirements then we will be unable to install your tent. If your area is close to these requirements or if you have a concern then please email us a couple of digital photos of the area along with the measurements to info@universityrentalnac.com. We will respond as soon as possible with whether or not the tent is going to fit. If the tent is being installed on a patio and cannot be staked then we recommend a frame tent.

Q: Do prices include set up and delivery?
A: Set up and delivery is not included. We are happy to provide this service for most rental items. Arrangements for set up and delivery must be made at least a week in advance to allow us to schedule employees. Please call (936) 560-0800 for pricing.

Q: I am ready to make my reservation how do I go about placing an order?
A: When you are ready to place an order, please stop by the show room or call (936) 560-0800 to place your order. We will then check availability, calculate pricing and answer any questions or concerns you may at the time of ordering. We can reserve over the phone, or email, but we would love to visit with you in person.

Q: How far in advance should I reserve the equipment I need for my event?
A: Once you have chosen a date and know what you need, do not hesitate; call us as soon as possible to reserve the equipment you need for your event. Most commonly a one month notice is sufficient though it all depends on the demand for that day. We are very aware that changes happen, so place your order as soon as possible and if changes happen, we will work with you.

Q: What forms of payment does University Rental accept?
A: University Rental accepts checks, money orders, cash and all major credit cards.

Q: Does University Rental require deposits?
A: University Rental requires a downpayment of 50% of the total reservation cost. This will be applied to the final invoice.

Q: How long does it take for University Rental to set up?
A: Set up depends on your order. If a tent is involved, you do not need to be there the entire time. After we have determined the location, feel free to go about your business. A tent can vary from 45 minutes to 2 hours depending on size.  

Q: Do I need to be present when University Rental delivers or sets up?
A: As long as we have a signed contract you do not have to be present. We will need you to leave us all phone numbers where you can be reached at during the day of your installation. Put a check in an envelope and tape it to the front or back door if you have not called our office with a credit card number. Also include in the envelope a diagram of your yard where the tent goes. Use sticks or lawn furniture to mark out where the tent goes. If you have a sprinkler system, septic tank or anything in the ground on your property we should be told about before staking then you will need to be present to point out where we should not stake so our stakes don’t hit anything.

Q: When should I have my lawn cut before my party?
A: Make sure you DO NOT cut your grass the day of your tent install. The green sap that is left on the surface of your lawn will stain our equipment as we have to lay most of it on the ground during our install. Another reason would be is that we wouldn’t want your landscaper or yourself to interfere with the installation of your party. It is always best to leave your grass a little long. Grass wears better when it is longer. If your party is on a Saturday mow no later than Wednesday. Cutting your lawn after a tent has been installed can be extremely difficult with all the poles and stakes in the way.

Q: What is your rain date policy?
A: We do not allow our customers to cancel if it rains out. All of our items, with the exception of our moonwalks, are usable outside when it rains as long as the equipment is under a tent or indoors. If you do rent a moonwalk and it is raining out that day and we feel that there is enough rain to classify unusable we will not set it up and refund your deposit 100%. However if we do set it up and receive some unexpected rain we will not issue any refund.

Q: What’s the difference between a frame tent and a pole tent?
A: A pole tent is held up by tension and requires anywhere from 12-40 stakes. A frame tent requires minimal staking, maybe 6-20 stakes, and is held up by a piped frame. People usually order framed tents when they want their tent in an area where they can't or don’t want to stake. You can use water barrels instead of stakes ONLY on a frame tent. Water barrels cannot be used on pole tents.  

Q: How many tables and chairs can I fit under my tent?
A: The following calcualtions are based on seating 8 to each table. This does not include table estimates for food, gifts or displays.
20 x 20= 6 tables, 48 chairs
20 x 30= 8 tables, 64 chairs
20 x 40= 10 tables, 80 chairs
30 x 30= 12 tables, 90 chairs
30 x 45= 16 tables, 128 chairs
30 x 60= 21 tables, 168 chairs
40 x 40= 20 tables, 160 chairs
40 x 60= 28 tables, 224 chairs
40 x 80= 40 tables, 320 chairs
40 x 100= 48 tables, 384 chairs

Q: I need to rent a dance floor, what size will I need?
A: Dance floor sections come in 3 x 3 foot sections. For first dance only we suggest a 12x12 You can build up to a 15x15 or 18x18 for parties up to 200 people.

IMPORTANT TIPS:
It is always best to set your chairs up the day of your event. Pollen and dust can build up when chairs are set up a day or two before an event.

Make sure that you shut your sprinkler systems off while our equipment is set up on your property. Water and rain will absolutely damage our equipment. It is also very important that you make sure that all our equipment is set up under a tent or stored in a garage to keep water away.